Old Town is Coppell's historic center. Community Impact reported in October 2023 that Old Town surrounds the intersections of Bethel Road and Coppell Road and represents the city's roots. It is made up of residential homes, businesses and restaurants, and a 2014 change allowed residential use.
That mix matters for water damage. A leak in one space can reach a neighbor. This page explains how we handle a wet home, a wet shop and a wet unit that shares a wall with another.
What we know and do not know about Old Town
The article does not mention drainage or flooding, and we found no flood record for Old Town. We do not describe it as flood prone. Neighborhood-specific FEMA flood-zone status not verified.
We also do not know the age or construction of any particular building. If your building is old, say so when you call, because older paint and some building materials need testing before they are disturbed.
When one building holds a home and a business
A burst line over a restaurant can wet the apartment above or the shop next door. Supply lines, drains, roof leaks and fire sprinkler discharge all spread along shared walls and ceilings. Tell the dispatcher which units are wet and who owns each space.
We handle water damage in occupied spaces, and the work is described on our commercial water damage page. For a home, start with water damage cleanup. A ceiling leak may also involve the roof.
- The street address and the unit or suite, if there is one
- Whether the building holds a home, a business or both
- Where the water seems to start and which walls or ceilings it has reached
- Whether a neighboring space is wet and who the owner or manager is
Safety first in an older or shared building
Power, gas and shared systems
Do not touch wet outlets, panels or equipment. If the panel is wet, stay out and call 911 or your electric utility. If you smell gas, leave and call 911 or the gas utility. Keep people out of rooms with sagging ceilings.
Close the water valve for your unit if you know where it is. Tell the building owner or manager right away. Photograph the damage from a safe spot, and move records and valuables to a dry place.
Water in an Old Town building?
Call (817) 623-9267 with the address. Say which spaces are wet and whether a neighboring unit is affected.
Extraction and drying
A crew removes standing water, then maps moisture with meters and a thermal imaging camera. Air movers and dehumidifiers dry floors, walls and ceilings. Our work uses ANSI/IICRC S500 as a reference, and readings are repeated until materials are dry.
Read about structural drying and emergency water removal. We explain what can be dried and what should be removed before work begins.
Insurance and owner responsibilities
Who files a claim depends on who owns the space and what the policy covers. An owner, a landlord and a tenant may each have a policy. Your insurer decides coverage, and photos with moisture readings only describe what was wet.
Old Town questions
Do you work on homes and businesses in Old Town?
Call (817) 623-9267 with the building address and say whether it is a home, a shop or both. We do not promise an arrival time.
A neighbor's leak is dripping into my space. What now?
Close your own water valve if the source is yours, tell the building owner, photograph the damage and call. The source must be stopped by whoever controls it.
Is Old Town in a flood zone?
We have not verified that. Zones differ by property. Check the FEMA Flood Map Service Center for the exact address.
Is Old Town a residential neighborhood?
It is mixed. The reporting we found describes homes, businesses and restaurants in the same historic center.
See all water damage services, the service area or the Coppell home page.